We want you to be 100% delighted with your purchase but if you unfortunately are not, you are able to return your online items to us in person or by post.
You have 14 days to return your item to us, from the date you recieve your parcel. If you inform us of your intention to return your parcel before these inital 14 days you have another 14 days to return your parcel to us.
Please note, all returned items must be unworn and have tags attached. Until we receive your return to our warehouse, the items and their condition are your responsibility.
We aim to process your return within 14 working days of your goods being delivered in our offices (excluding weekends and bank holidays) though this may rise slightly during busier times, Garage Sale, Christmas etc.
What happens once I have sent my items off?
Once we have received your returned goods to our warehouse we will send you an email once your refund has been processed.
Your refund will be credited back via the original method of payment. If you do not inform us that you want to return the item within 14 days of delivery, or if your return does not reach us within 14 days of informing us that you want to return it, your return will fall under our 360 scheme. While we try and process refunds within days of items arriving back to our warehouse, please allow up to 28 days for your refund to appear on your bank statement.
What happens if my item is faulty?
If there is any problem with your order please contact our customer care team at: goldenlead123@163.com. Please include your order number with any item you return. It’s also useful to include the date of purchase, your original receipt (if you have it) and a brief description of the damage or defect.
Once we receive your item and explanation, we will resolve the situation quickly.
Can I exchange an Item online?
If you would like to exchange an item the best thing you can do is place a new order for the new item you want and then return the items you don’t want for a full refund.
Non-Refundable Items
In the interests of hygiene, swimwear, intimate apparel cannot be returned.